Return & Exchange Policy
15 Days Refund / Exchange Policy
At Skmei Pakistan, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple return & exchange process.
Eligibility
- We accept returns or exchanges within 15 days of purchase
- Product must be unused, undamaged, and in original packaging
- Watches that are used, scratched, resized, or unwrapped will not be accepted (except in valid defect cases)
- Delivery charges are non-refundable
⚠️ Warranty Policy — Important
| Feature | Warranty |
|---|---|
| Quartz Time (Analog) | ✅ Covered under warranty |
| Digital Time / Digital Functions | ❌ No warranty provided |
Please Note: Warranty is applicable on Quartz timekeeping only. Digital display, digital functions, backlights, and other electronic features are not covered under our warranty policy.
Important Notes
- Customer must return the parcel via any courier service at their own expense
- Refund process starts after we receive and inspect the product
- Refund or exchange will be processed within 2–3 working days after approval
- Damaged or incomplete returns will not be accepted
How to Return or Exchange
Step 1 — Repack the Parcel
Safely repack the product in its original box with all accessories, warranty card, and invoice.
Include a note with:
- Your Name
- Order Number
- Contact Number
- Reason for Return / Exchange
Step 2 — Ship the Parcel
Send the parcel through a traceable courier service.
Once we receive your parcel, our representative will contact you and your refund/exchange will be processed within 2–3 working days.
For any queries, feel free to contact us.