15 Days Refund / Exchange Policy

At Dials.pk, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple return & exchange process.

Eligibility:

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  We accept returns or exchanges within 15 days of purchase.
  
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  Product must be unused, undamaged, and in original packaging.
  
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  Watches that are used, scratched, resized, or unwrapped will not be accepted (except in valid defect cases).
  
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  Delivery charges are non-refundable.
  

Important Notes:

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  Customer must return the parcel via any courier service at their own expense.
  
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  Refund process starts after we receive and inspect the product.
  
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  Refund or exchange will be processed within 2–3 working days after approval.
  

How to Return or Exchange:

1. Repack the Parcel

Safely repack the product in its original box with all accessories, warranty card, and invoice.

Damaged or incomplete returns will not be accepted.

Include a note with:

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  Your Name
  
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  Order Number
  
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  Contact Number
  
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  Reason for Return / Exchange
  

2. Ship the Parcel

Send the parcel through a traceable courier service.

Once we receive your parcel, our representative will contact you and your refund/exchange will be processed within 2–3 working days.